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For international orders our free shipping option is Registered Air Mail through the postal system. We also offer other faster couriers depending on the destination which are displayed at checkout.

For local orders we use registered mail through Hong Kong Post.

When we ship your order you will receive a confirmation email with tracking number. Click on the tracking number link which will lead to a tracking website for the latest information about the package.

Please note that Australia and USA does not provide tracking for Registered Air Mail.

When we ship your order you will receive a confirmation email with the tracking number and a link to a website to track your package. If you have not received the confirmation email please check your spam folder. Please note that emails like @qq.com and @163.com will not receive our emails. 

If you cannot find the confirmation email please contact us and we will provide the necessary information.

From the date of shipping:

- Free international shipping: up to 3 weeks 

- Courier international shipping: time displayed at checkout

- Local delivery: up to 3 days

Yes we can! Let us know how to make it a special gift before ordering to confirm availability.

Yes if we have not shipped it yet just email us with your order #. If we have already shipped it then return the package to us for a refund or exchange.

Please note that orders for engraved products that have already been engraved cannot be canceled or changed.

Yes, if the product is unused you can send it back to us within 30 days of receiving the package for a refund. Please contact us first for instructions.

We are using Shopify's checkout solution. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.That’s hard to beat. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. MADEGREY does not receive or store any payment information.

We accept credit cards like Visa, Mastercard and American Express. We also accept PayPal, Google Pay and Apple Pay.

Should you want to pay through Payme, WeChat or bank transfer please contact us before placeing an order.

We size our rings in US sizes. If you already know your ring size but in another international size you can find ring size conversion charts on Google. 

If you do not know your ring size the best way to find out is to go to a local jewelry shop. You can also measure your finger circumference and compare it the corresponding circumference for US ring sizes. See instruction HERE

If you have any questions do not hesitate to contact us before you order!

If the product needs repair due to any reason listed under our two year warranty please contact us and we will help you.

Environmental sustainability is very important to us. We are actively promoting it in all parts of MADEGREY 's business. For example:

1. Our goal is zero wastage. We do not let any product, packaging or other materials be thrown out as wastage. Everything must be up-cycled, recycled or used somehow in our business.

2. We only work with local factories to minimize shipping to short distance ground delivery.

3. We keep our packaging as simple as possible without any plastic lamination so our customers can easily recycle our paper boxes. Unfortunately we do not have a sustainable solution for the packaging inlay foam yet.

4. Going forward we will not make new products of genuine leather straps. We will continue working mainly with recyclable metals.