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We ship to most countries around the world and if your country is not available at checkout just contact us so we can add it.

For international orders our free shipping option is Registered Air Mail through the postal system. We also offer other faster couriers depending on the destination which are displayed at checkout.

For local orders we use registered mail through Hong Kong Post.

When we ship your order you will receive a confirmation email with tracking number. Click on the tracking number link which will lead to a tracking website for the latest information about the package.

Please note that Australia and USA does not provide tracking for Registered Air Mail.

When we ship your order you will receive a confirmation email with the tracking number and a link to a website to track your package. If you have not received the confirmation email please check your spam folder. Please note that emails like @qq.com and @163.com will not receive our emails. 

If you cannot find the confirmation email please contact us and we will provide the necessary information.

From the date of shipping:

- Free international shipping: up to 3 weeks 

- Courier international shipping: time displayed at checkout

- Local delivery: up to 3 days

Our products are well protected in our packaging but if a shipping damage has happened contact us with your order # and we will help you out.

We do not ship the package with an invoice as we strive to be paperless. However we are required by law to declare the product value for your country's customs decleration.

Yes we can! Let us know how to make it a special gift before ordering to confirm availability.

Yes if we have not shipped it yet just email us with your order #. If we have already shipped it then return the package to us for a refund or exchange.

Please note that orders for engraved products that have already been engraved cannot be canceled or changed.

Yes, if the product is unused you can send it back to us within 30 days of receiving the package for a refund. Please contact us first for instructions.

We are using Shopify's checkout solution. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.That’s hard to beat. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. MADEGREY does not receive or store any payment information.

We accept credit cards like Visa, Mastercard and American Express. We also accept PayPal, Google Pay and Apple Pay.

Should you want to pay through Payme, WeChat or bank transfer please contact us before placeing an order.

Yes we accept payment through Payme, WeChat and bank transfer but do contact us first.

We size our rings in US sizes. If you already know your ring size but in another international size you can find ring size conversion charts on Google. 

If you do not know your ring size the best way to find out is to go to a local jewelry shop. You can also measure your finger circumference and compare it the corresponding circumference for US ring sizes. See instruction HERE

If you have any questions do not hesitate to contact us before you order!

Before you order please make sure you know your US ring size. For rings without engraving you can return or exchange the ring if it does not fit. We do not have all sizes for all rings so check our website for the latest availability.

We use high quality stainless steel 316L which is very sturdy and hypoallergenic. For plated products we use the modern IP Plating (Ion Plating) technique also called PVD (Physical Vapor Deposition). It results in a high quality , non toxic and durable finish.

All our watch batteries are standard and can be found in most watch shops which will be able to change it for you.. The specific battery model is stated on the watch specs card and on our website. Do not try to change the battery yourself.

If the product needs repair due to any reason listed under our two year warranty please contact us and we will help you.

We use laser engraving which can produce very detailed patterns.

Our promise is to engrave within 10 working days (unless otherwise stated) however we normally engrave once a week so expect within 1-10 business day. 

Contact us before making an order with what you would like to engrave and then we will check it it is possible.

Yes, it is possible but you will have to pay a small additional fee as the cost of engraving will be higher. Contact us before making an order to confirm first.

The sale of engraved products are final and cannot be returned or exchanged because the personal engraving cannot be removed.

Environmental sustainability is very important to us. We are actively promoting it in all parts of MADEGREY 's business. For example:

1. Our goal is zero wastage. We do not let any product, packaging or other materials be thrown out as wastage. Everything must be up-cycled, recycled or used somehow in our business.

2. We only work with local factories to minimize shipping to short distance ground delivery.

3. We keep our packaging as simple as possible without any plastic lamination so our customers can easily recycle our paper boxes. Unfortunately we do not have a sustainable solution for the packaging inlay foam yet.

4. Going forward we will not make new products of genuine leather straps. We will continue working mainly with recyclable metals.

Yes our products are made of stainless steel which is a metal that is very durable and can be used for a very long time. But the metal can and should be recycled instead of be thrown away as garbage. Our paper boxes are not laminated so they should be recycled too.