Shipping, Returns & Warranty
We offer FREE SHIPPING on orders above US$24/HK$186! We believe in fair prices, so unlike brands with high markup to cover expensive express shipping, we do not give it by default. This should be your choice! A tip; regular shipping is more environmentally friendly :)
It takes 1 business day to process and ship your order (excluding weekends, holidays and engraved products). We use Hong Kong Post Registered Air Mail and you will receive your order in 5-15 business days (excluding weekends and holidays) from the date that it is shipped out. This is an estimate and the time depends on your location, local postal service and local customs. The package is eventually placed into your country's local postal stream and depending on your local post it might not be fully trackable (e.g. Australia and USA).
Should you prefer a faster courier (e.g. UPS, DHL, TNT) that is fully trackable in all countries we offer this choice and the price is automatically calculated at checkout.
Shipping Option Cost Delivery Time
Local HK Delivery FREE 1-3 Days
International Air Mail FREE 5-15 Days
International Courier Calculated at Checkout
CUSTOMS, TAXES & DUTIES
All our products are sold tax free. Potential customs, taxes and import duties by your local government are the responsibility of the recipient. If you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. Since duties and taxes vary by country and product, we are not able to provide an estimated cost. Please contact your customs office for more information.
Any brand new product can be returned for a full refund (excluding Courier shipping if any) within 30 days of delivery. The customer is responsible for the return shipping and for safety use an option with tracking number. Once we receive the product back and can verify it is unused, a refund will be issued. Before sending back the product please contact us at: firstname.lastname@example.org
Our watches are covered by a two year warranty from the date of purchase. Within this period the product will be repaired free of charge. MADEGREY’s obligations are limited to repair or replacement at our own discretion. Any shipping fee from returning the product to MADEGREY for repair will be borne by the buyer. The warranty covers all parts of that may need repair due to defects in materials or workmanship under normal use. The warranty excludes normal wear and tear to the case, glass, straps, clasps and metal bracelets, discoloring, and life of battery. The warranty may be rejected on products showing evidence of extreme use or damage. The buyer is required to produce proof of purchase upon request.